Delivery + Returns
Kibble Bakery currently only ships to the UK only.
Our standard shipping fee is £2.80 via myHermes for orders up to 2kg (excluding larger packages). From 2kg upwards depending on the weight/size of your order your items will be dispatched either by myHermes or UPS.
We also offer FREE SHIPPING / DELIVERY on all orders over £50!
All order deliveries are dispatch within 2-3 days. Typically your order will be delivered to you within 5 working days. Once your item is posted we can no longer control delivery times.
As Kibble Bakery run a small bricks and mortar store as well as an online platform, on a very rare occasion we may sell an item in store at the same time as online. If this happens to be the rare case, we will contact you and refund your out of stock purchase or inform you of a later delivery date when we replenish the item.
We aim to post all orders within 24 hours excluding Sundays and public holidays but please allow 48 hours + the above estimated delivery times. All items should be with you easily within 5-7 days.
To help the environment, reduce waste and keep postage costs to a minimum we may recycle packaging materials wherever possible.
Kibble Bakery always endeavour to package all of our fresh baked products in the best way possible for transit and label each package accordingly for the courier. We however cannot guarantee what happens to the parcel in transit and as a small family run company we cannot refund any biscuit breakages or doggy donut topping smears. Please take a picture and send it to us at firstname.lastname@example.org and we will try and raise the matter with the delivery service.
We want you to adore all items purchased via Kibble Bakery online. In case your item arrives damaged or faulty you must contact us with pictures via email@example.com at your earliest convenience so we can resolve this for you.
If your order isn't right in anyway you can return your unwanted items to Kibble Bakery in the original packaging with tags attached within 14 days of purchase for a refund or exchange. We unfortunately cannot refund the cost of postage. Please contact us via firstname.lastname@example.org for more information.
Our returns address is:
44 Sheep Street
Return postage is at the cost of the purchaser unless the goods are damaged or faulty.
Kibble Bakery cannot be held responsible for return packages which are lost or damaged before reaching us. We recommend that you send the item via recorded delivery, retain proof of postage and insure the item for its full value with the courier prior to postage.